How to be more confident over the phone is a question that is asked by most people at one point or another in their lives. Whether it is as simple as leaving a message for someone or a more complex issue such as speaking to an attractive client, being more confident over the phone has everything to do with the way you speak. If you have ever been nervous in a phone conversation, you know that it can be embarrassing and that you are constantly wondering how another person is going to hear you.
The truth is, your voice is not the only thing that matters when you are on the phone. The way you speak is just as important. There are various tips and tricks to helping you become more confident. First of all, you should be able to identify where your problems are coming from. This means that you need to be honest about your concerns and your needs. In other words, if you are having trouble talking on the phone because you keep forgetting important information, find out what the biggest problem is that you keep forgetting.
Second, when you are talking over the phone, you should only use positive words and phrases. Negative words and phrases will only cause you to sound passive and you will come across as insecure and unapproachable. Instead, talk like you would when you are face to face. Look confident and interested, so that the people on the other end of the line to understand you.
Third, if you want to be more confident over the phone, you must remember to say “I” instead of “you.” It may seem like a simple rule, but keep in mind that by saying “I” you are less likely to be accused of using too much force or aggression. Also, if you are not sure about something, ask a question mark to signify your question. People tend to assume that the more numbers you type in the phone call, the more information you have to give. This is not true; the more questions you ask, the more details you will be able to give.
Fourth, learn how to be more confident over the phone by knowing your strengths. There is no better way to become more outgoing than by recognizing your strong points. Think about the things you do well and speak up for those skills. Focus on your strengths and what it takes for you to become more outgoing. If you are good at networking, then you can speak to large groups of people without feeling self-conscious.
Fifth, learn how to be more confident over the phone by listening carefully to what others have to say. When you listen to others, you will get a better understanding of what they want. You will also gain an appreciation for their perspective. By taking time to listen, you will begin to see that others have what it takes to speak their mind. The more you talk to people on the phone, the more confident you will become.
Sixth, how to be more confident over the phone requires your attitude to be in complete control. Your demeanor during the phone call will determine how well you will do. You must stay in control of the call and do not allow yourself to get distracted. The more your conversation slows down, the less likely you will be of doing anything that will make your customer happy. If you have a tendency to talk during the phone call, chances are you will lose your client.
Seventh, remember to go in with an open mind. Even though you have a particular number in mind, sometimes it does not work out. Remember to allow the number to speak for itself. You do not have to always be on the positive side of every situation, but you should learn to at least use your best efforts. No matter how difficult things become with a caller, you can always keep in mind that the worst thing you can do is not try.